DERMASKIN

This Shipping Policy explains how DERMASKIN processes and delivers orders.

1. Shipping Destinations

We offer worldwide shipping. Delivery times may vary depending on destination, local regulations, and customs procedures.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

3. Estimated Delivery Time

Estimated delivery time: 7–15 business days.

Delays may occur due to customs clearance, carrier delays, weather conditions, or other external factors beyond our control.

4. Shipping Costs

Shipping fees (if applicable) are displayed at checkout.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

5. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number.

Tracking information may take up to 48 hours to become active.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

• Delays caused by incorrect addresses
• Packages lost due to customer input errors

If a package is returned due to address issues, additional shipping fees may apply.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us.

In confirmed cases of lost shipments, we may offer:

• Replacement shipment, or
• Refund

8. Damaged Packages

If your package arrives damaged, contact us within 7 days of delivery and provide clear photos.

We will evaluate the case and provide a replacement or refund when applicable.