FAQ
1
How long does the treatment take?
For best results, we recommend consistent use for at least 8–12 weeks. While many customers notice visible improvements early on, long-term consistency enhances and maintains results.
2
When will I start seeing results?
Some users report visible improvements after the first few uses. However, results vary depending on skin type and consistency of use. Continued application provides more sustained benefits.
3
Are DERMASKIN products safe?
Yes. Our products are designed for safe cosmetic use when used according to instructions. If you have sensitive skin or specific medical conditions, we recommend consulting a healthcare professional before use.
4
Is there any contraindication?
There are no general contraindications for healthy individuals. However, avoid use on irritated, broken, or infected skin. If irritation occurs, discontinue use.
5
What materials are used in your products?
Our skincare accessories are developed using high-quality cosmetic-grade materials, including medical-grade silicone (for patches) and certified electronic components (for LED devices).
6
Is my purchase secure?
Yes. All transactions are encrypted and processed securely through Shopify-approved payment providers.
DERMASKIN does not store full credit card information.
SHIPPING & DELIVERY
1
What is the delivery time?
Estimated delivery time is 7 to 15 business days, depending on destination and logistics conditions.
Tracking information is provided once your order is shipped.
2
Will I receive a tracking number?
Yes. All orders include tracking.
Tracking details are sent via email once the order is dispatched.
3
Why hasn’t my tracking updated yet?
Tracking information may take up to 48 hours to activate after shipment.
RETURNS & WARRANTY
1
Can I return my order if I’m not satisfied?
Yes. You have 7 calendar days after delivery to request a return.
The product must be:
Unused
In original packaging
In original condition
Contact: support@dermaskin.com
2
Do your products have warranty?
If your item arrives defective or damaged, contact us within 7 days of delivery with photos or videos.
We may offer:
Replacement
Or full refund
LED DEVICE
1
How does the LED device work?
Our LED device uses controlled light technology to support skin appearance improvement. Different light wavelengths may assist in improving firmness, brightness, and overall skin texture.
2
Is LED therapy painful?
No. The treatment is non-invasive and comfortable. A mild warming sensation may occur during use.
3
How often should I use the LED device?
We recommend using it 3–5 times per week, following the instructions included with your device.
ANTI-WRINKLE PATCHES
1
How do the silicone patches work?
Medical-grade silicone helps create a micro-environment that supports skin hydration and smooth appearance overnight.
2
How long should I use the patches?
For best results, consistent overnight use for several weeks is recommended.
3
Are the patches reusable?
Yes. When properly cleaned and stored, they are designed for multiple uses.
MASK
1
How long should I wear the mask?
Recommended usage time varies by product model. Follow the instructions provided. Generally, 20–30 minutes per session is recommended.
2
Can I use the mask daily?
Yes, depending on skin tolerance. For best results, consistent weekly usage is recommended.