RETURNS & REFUND POLICY

DERMASKIN

1. Delivery Time

Orders are processed and delivered within 7 to 15 business days, depending on destination and logistics conditions.

Tracking information will be provided once your order is shipped.

2. Right of Withdrawal (7-Day Policy)

In accordance with e-commerce best practices, you may request a return within 7 (seven) calendar days after receiving your order.

To be eligible:

  • Item must be unused and in perfect condition
  • All original packaging and accessories must be included
  • Product must show no signs of misuse

Returns requested after the 7-day period will not be accepted.

3. How to Request a Return

To initiate a return, contact:

Email: support@dermaskin.com

Please include:

  • Order number
  • Full name
  • Reason for return

After approval, detailed return instructions will be provided.

4. Refunds

Once the returned item is received and inspected:

If approved:

  • Refund will be processed to the original payment method
  • Processing time may vary depending on your payment provider

Estimated refund processing time: up to 10 business days after approval.

5. Exchanges

If you wish to exchange your product, the process is as follows:

  1. Contact our support team
  2. Return the original product following our instructions
  3. Replacement will be shipped after inspection

6. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 calendar days of delivery and provide:

  • Order number
  • Clear photos or videos showing the issue

After review, we may offer:

  • A full refund, or
  • A free replacement

7. Shipping Costs

  • If the return is due to defect or shipping error: We cover return shipping costs.
  • If the return is due to change of mind: The customer may be responsible for return shipping costs.

Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

8. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to improper use
  • Products returned after the 7-day return window
  • Customized or special-order items

9. Order Cancellations

Orders may be canceled before shipment.

If the order has already been shipped, the customer must wait for delivery and then follow the return process.

10. Customer Support

DERMASKIN Customer Service
1110 Brickell Ave Suite 200
Miami, Florida 33131
United States of America

Email: support@dermaskin.com
Response time: up to 48 business hours